Refund Eligibility:
Refunds and exchanges are only eligible for products that are damaged or defective upon arrival, or if an incorrect item was shipped. Due to health and safety regulations, we cannot accept returns on food products that have been opened, used, or tampered with.
Notification Period:
Customers must notify us within 3 days of receipt of their order if they wish to return damaged, defective, or incorrect items. Please provide a detailed description of the issue and include photographic evidence where possible.
Inspection and Approval:
Upon receiving your return request, our team will inspect the evidence provided and notify you of the approval or rejection of your refund. Approval is at the discretion of 2plus3, based on the criteria outlined above.
Refund Process:
Once your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days. Please note, shipping costs are non-refundable, and the cost of return shipping (if applicable) will not be included in the refund.
Exchanges:
In cases where an exchange is requested and approved, the replacement item will be shipped out as soon as the damaged or incorrect item is received and inspected by our team.
Non-Returnable Items:
Please note that certain items may be exempt from being returned due to health and safety reasons. These include but are not limited to opened packages, perishable goods, and custom orders.
Contact Information:
For any return or refund inquiries, please contact our customer service team at orders@2plus3.shop. We are here to assist you and ensure a satisfactory resolution to your concerns.
